Choosing the right trading platform might be very critical for your success. Perhaps you have realized another platform is offering better tools, or you simply made an accidental selection at checkout. This guide outlines the necessary conditions and steps to transition your account to the preferred platform.
A platform change is possible if:
1. You are in the challenge stage
2. There is no trading activity on the account
3. The trading platform is supported in your country
Clients from the USA are unable to change platforms to MT5 and cTrader, and the trading platform can be changed only once per 1 paid order.
You are allowed to switch if the trading platform is not available for the specific market that you have chosen. For example, if you choose E8 Signature on Classic Markets, we won't be able to switch you to Tradovate, because that platform is available only for accounts with Futures market.
Process for requesting a platform switch
If you are planning to change trading platforms, you can send a request to support at support@e8markets.com.
Always verify your eligibility for the transfer. Ensure your request includes the account number and the name of the platform you would like to have the account transferred to.